How Your Phone System Hinders Business Growth

Here’s the good news. Business is booming and you’re ready to grow your employee base to meet the increasing level of customer demand. And in today’s business environment that means your employees need to be available anytime, anywhere and on nearly any device, which requires a business phone system with flexibility, mobility and scalability.

The bad news? Your current phone system can’t meet your business’s needs for employee growth and mobility.

Unfortunately in the case of phone technology, most legacy systems aren’t capable of meeting the consistent demand for expansion coupled with flexibility. Depending on your system, you may be limited to a set number of lines, extensions or users. Or worse, you may have to upgrade or replace hardware to accommodate more users.

That costs money and time, and it won’t work for your growing business.

Can Your Phone System Grow With Your Company?

When you choose a phone system, it’s difficult to anticipate what your business might need until you’re faced with the demand for growth. You know you need dial tone, access for all employees, and some of the cool new phone features that improve productivity and customer satisfaction.

But now you’re wondering if your phone system can grow with your company as the economy comes back and your company expands.

Here’s what you’ll need in a phone system today to meet your growing business’s demands:

  • Ability to quickly respond to changes like adding new offices or hiring employees
  • Flexibility to support your mobile employees
  • Adaptability to respond to seasonal spikes in call volume and usage
  • Support to help employees intuitively activate and self-service their own phones

3 Benefits You Get Using a World-Class Cloud Phone System

More good news. You don’t have to work within the legacy phone technology framework. Thanks to world-class cloud phone systems, you have options that are responsive and intuitive. Your IT and Operations staff need tools that support evolving businesses and provide the three key areas of agility.

  1. Quickly add and remove employees no matter where they’re located in the United States. The benefit of cloud systems isn’t just phone service connectivity to remote or home offices. You can easily add employees as your business grows.
  2. Ensure a consistent user experience to drive company-wide productivity. After all, the easier it is to connect to the system, the happier and more productive you – and every other employee – will be.
  3. Turn phone system management over to a trusted third-party provider. While some IT managers or executives prefer to control their phone systems, others no longer have time for that task as their responsibilities increase. World-class cloud phone systems give you the option to choose how much or how little you manage, and also offer 24/7 system support.

Your growing business requires the right tools that support flexibility and mobility, not limit it. Isn’t it time to consider your phone system as a critical business tool that will help you reach your business objectives? If your phone system can’t expand as your business does, it’s holding you back.

Maybe now is the right time to consider moving your phone system to the cloud.

NetAssist Helps Save Lost Data

We love that our NetAssist team can help businesses so much! This is a testimonial from a client who was able to recover lost data using our services.

“Somehow a user lost data that was in our SQL Server, and was now gone!

Talking with the Datto guys at (a Camera Corner Connecting Point) event we talked about granular restore of SQL Server data. I didn’t know that this was added to the product. So I downloaded the tool from SIRIS and installed it and it was super easy to mount a backup of the database and restore just a couple tables that I needed to a temporary database. I then just had to run some SQL code to copy over the rows of data to the production database that needed to be restored.

Took me about 45 minutes from start to finish to complete the recovery, which includes time to hunt down which backup I needed to restore from and install the SQL recovery tool. The employee spent several days entering data in the SQL database that was then lost.

The SIRIS recovery tools saved them a ton of time not having to re-enter all that data!”

Our NetAssist team can help your business protect your data, too. Contact us today and learn how our services can help…before a disaster occurs that costs you valuable time and resources.

Beware the Latest Version of CrytpoWall Malware

A new version of the CryptoWall Malware is making it an even bigger threat to your data. CryptoWall 4.0 has been released, displaying a redesigned ransom note, new filenames, and more encryption for its victims. In previous versions, files were encrypted, making them unusable to the malware’s victim. Now the names of the files are also being encrypted, making it more difficult to know what files need to be recovered.

CryptoWall 4.0 also has a new ransom note, and has changed its name to “help_your_files.html”. The malware pretends to be a resume inside zipped e-mail attachments. As with previous versions, CryptoWall encrypts its victims’ data until a ransom is paid through bitcoin. The only alternative to recover your data is with a backup system.

Be aware of the threat to your data, and only open messages and attachments from senders you know. Feel free to contact us to speak to us about the best backup system for your needs.

Ramping Up: Deploying a Phone System that Works for Remote Employees

What if you were challenged by your CEO to hire a significant number of new employees within the next 6 months? He would want you to find the right talent that will do the jobs exceptionally well and meet the demands of your growing business.

As a senior manager, you know that finding employees with the right stuff will require you to look outside of your current office locations. Your goal is to find the right people – location is no longer critical. And, you need to remain close to the new team with fewer layers and more attentive communication.

Of course each new employee will have a personal smartphone they can use remotely, but you know that business calls are better conducted on a private line that provides more reliable call quality.

You need your team to be efficient and professional as quickly as possible.

How will you ensure you have a phone system for the new remote employees that will enable them to be productive right away? You know your current on-premise phone system may limit the efficiency and capabilities of your off-site staff.

On-Premise Phone Systems May Limit Remote Employees

Generally, the benefits of on-premise phone systems are about reliability, caller identification, and voicemail functionality. Businesses that have onsite systems want to maintain control of their technology, have concerns about data privacy and often have international locations.

Modern cloud phones systems, on the other hand, allow employees (including remote workers) to:
• Quickly set up new phone lines
• Take advantage of click-to-dial technology
• Implement detailed call analytics
• Easily link their phone to CRM and ERP applications
• Get live help directly from their phones without engaging IT

If you’re growing, hiring and building a business that leverages remote staff, then an on-premise phone system without cloud functionality might be limiting their productivity.

Is a Cloud Phone System the Solution?

With cloud-based VoIP technology, you no longer have to deal with these challenges. On-boarding a new remote employee is as simple as purchasing a phone, connecting it to the Internet and downloading some software.

Gone are the added setup, management, maintenance costs and headaches. Your employees have immediate access to the exact same functionality as your on-site employees. And perhaps best of all, cloud phone providers ensure your phone system is constantly upgraded and protected. All these changes provide your company improved up-time, call reliability and customer experience.

In a word, a cloud-based phone system just makes things simpler.

If you’re looking for a more effective way to sync remote workers to your company’s network, then you may want to consider moving to the cloud. Your remote employees — and their customers — will thank you for it.

If you’d like to examine cloud phone system options for your company, contact us and let’s determine what makes the most sense for your company’s situation.

The Future of Communication for Your Workforce

When the London Business School hosted its annual Global Leadership Summit in June 2014, the school surveyed attendees about a variety of modern business issues and challenges. While the results of that survey covered a variety of topics, one of the really interesting findings was that respondents believed that half of their employees would be working remotely by 2020.

Think about that for a second. In just six years, 50% of your organization may be working from somewhere other than your business’ corporate or regional office. That figure may sound like a stretch, but a recent New York Times article revealed that telecommuting grew by 79% between 2005 and 2012 — and that number is expected to rise even more over the next decade.

London Business School

So, what does this mean for the future of business?

For starters, it means that organizations must find ways to empower their employees to work effectively and efficiently from any location.

SIP may be the solution to keeping your employees empowered and efficient:

  • Move offices and keep the same number — SIP trunks are not bound to a location, so its easy to move offices without having to change your stationary or inform your customers. No need to hassle and pay a telco to divert phone calls.
  • Better customer service – Provide better customer service by adding more geographical & international numbers. Just by adding numbers to your SIP trunk and terminating them on your IP PBX you can give you workforce more options to dial in, at a significantly lower cost. Reduce the barrier to connect and increase productivity.
  • Cost Reduction — One of the most significant advantages of SIP trunking is its ability to combine data, voice and video in a single line, eliminating the need for separate physical media for each mode. The result is reduced overall cost and enhanced reliability for multimedia services. The monthly fee to have a number of lines installed at your office drops significantly with SIP trunks.

Join us for a light lunch and beer tasting on Thursday, October 29th to learn more about SIP and the benefits it can offer your business.  Click below to register.

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Local Photographer Spotlight: Mountain High Photo

Rushing water falling over jagged, moss covered rocks.  A rough, sandpaper tongue stretched out between the impressive meat-eating teeth of yawning tiger.  Puffy clouds drifting across a vast sky over a reflective lake and grassy hills. MHP

Take a peek through the images by Mountain High Photo, and those are glimpses of the scenes captured by photographer Diane Jensen.  Jensen is a nature, landscape and wildlife photographer who recently relocated to the Green Bay area from Colorado.  She has been interested in photography since her adolescent years, and has had a formal education in photography through the Bemis School of Art in Colorado Springs.  Jensen also participated in numerous workshops throughout the Colorado Springs and Denver areas. MHP4

Jensen says, “My photography is an expression of my heart.”MHP5

You can find more about Jensen and her photography on her website at:  www.mountainhighphoto.com

A Day at Camera Corner Studios

It is 1 p.m. on a Tuesday afternoon and Ryan Chernick, Vice President of Camera Corner Connecting Point’s Managed Services Division, stands in front of a camera rehearsing his lines for a new commercial. Nicholas Wautier, Media Specialist for CCCP, is adjusting lights and tests various camera angles to ensure Ryan is standing in just the right spot in front of the green screen. After a few practice runs, Nic signals Ryan to begin his script read. Twenty minutes later, Ryan finishes his final take and steps out from beneath the lights. He leaves Nic to review the footage and select the best takes for use in the commercial.

Once Nic has the commercial footage marked and ready for processing, he switches gears, rearranging the studio for an audio recording. The client arrives; script in hand, anxious to record his second-ever podcast. Today’s recording is part of a weekly series the client is running with the help of Camera Corner Studios. Nic is stationed at the controls and records the podcast, which he provides digitally for the client minutes after recording ends.

IMG_1998_bwEarlier in the day, the studio had been rented by a local photographer who used the lighting equipment and setting for a family portrait shoot. Impressed with the studio, the photographer inquired about booking the studio for a future shoot. She decides the space is perfect to shoot images for a future advertisement to market her portrait business.

This is Camera Corner Studios, the latest business service of Camera Corner Connecting Point. The building is equipped with cameras, sound equipment, studio lighting and editing software. During the first few weeks since opening, the studio has served to fulfill a variety of business needs, including a commercial for Camera Corner Connecting Point. The footage of Ryan Chernick would be edited and combined with store footage to create a memorable commercial for CCCP’s repair services.

CCCP’s new studio, located at 406 N. Monroe Avenue in downtown Green Bay, stays true to the company’s core values of providing the best possible solutions for its customers—including local business owners. The studio offers the capabilities to create professional audio, video, photo and broadcast productions, and is now available for bookings.

Does Your Organization Need Presentation, Audio or Video Solutions?

CCCP Provides AV Consulting and AV Design Services

When you hear the words Audio-Visual (AV), you probably have an idea of what they mean. Today, AV means so much more than what it did even five years ago. Camera Corner Connecting Point (CCCP) provides the AV consulting and AV design services your business or organization needs for the 21st century and beyond.

“When people hear the term ‘AV,’ many people think about their grade school memories with film strips or overhead projectors,” says Rick Chernick, Camera Corner Connecting Point CEO. “But the technology today is light years beyond what any of us could have imagined back then, and it continues to change at a rapid pace. AV enhances the way we learn, entertain and inform in all areas of education and in business.”

Whether it is audio solutions, presentation and control systems or video conferencing capabilities, CCCP engineers the right products to meet your needs and uses the latest design tools and equipment to engineer those solutions. Examples include full building paging systems, and solutions for churches, schools and auditoriums to audio conferencing for business and portable stage systems.

If you want to upgrade your presentation system, schedule a meeting with the CCCP staff. Our experts will assess your system, analyze your current and future needs and design and engineer an advanced presentation system that allows you to deliver your message clearly, all within your budget. CCCP offers top-of-the-line equipment from Panasonic, Sony, Hitachi, Crestron, Extron, AMX, InFocus, JBL and other dependable brands.

Our Camera Corner Connecting Point headquarters has multiple training facilities and conference rooms with complete instructor control. CCCP solutions combine whiteboards, traditional audio, video, ceiling projectors, and document cameras, with the ability to present computer information, a critical capability today.

“Of course, it doesn’t matter how great the AV design is if you don’t understand how it works,” Chernick says. “Our systems are flexible, easy to understand and dependable. We’ve found that a fundamental part of an effective audio or video system is how the user controls the system and creating a stress-free and straightforward user experience is the goal for each customer.”

Sony-Android-powered-4K-UHD-TV_3-960x658We design our audio and video systems with integrated control systems which allows the user one touch screen to control all the equipment in the room. A “System On” button can be programmed to simultaneously turn on the projector or TV, lower the screen, dim the lights, close the shades, turn on the audio system, and set the microphone to the correct volume. One button does it all. Our Crestron, AMX and Extron systems have the ability to use iPads, smart phones and tablets as the control interface for the room. All the user needs to do is walk into the room and open the control app. He or she then has wireless control over all their AV technology.

For larger installations, CCCP provides room management software to allow IT support staff to manage every piece of AV equipment across the network. One of the many great features to this service is a notice when equipment needs to be replaced. For example, staff will be notified via email from a projector that there are only 50 hours of lamp life left and the bulb will need to be replaced. Our certified programmers can provide you the optimal AV consulting experience through your investment in advance control systems for your AV equipment.

Video conferencing is a technology that allows people to meet face to face, even when time, budgets and distance prevent that from actually happening. CCCP’s networking engineers can design audio, video and lighting systems for the best video conferencing experience. Camera Corner Connecting Point is also a registered public video conferencing facility. If a full video conferencing system is not practical for your facility, come and use CCCP’s registered public video conferencing facility. Just call for scheduling and rental rates.

For more information about AV consulting and AV design, computers, wireless networking, virtualization, or VoIP sales, contact CCCP at 920-438-0337 or visit them on the web at cccp.com.

Improve Business Transactions With Wireless Networking and Virtualization

CCCP Also Offers VoIP Sales to Enhance Business Communications

Convenience and increased productivity due to the ease of mobility are just two of the many perks of wireless networking over its wired counterpart. The professionals at Camera Corner Connecting Point can help your business benefit from all of them.

vmware cloud virtualization“Having a strong wireless network is critical in today’s work environment. More and more people, both customers and employees, are coming to your workplace with mobile devices and are expecting to connect to the Internet and/or your computer network quickly, seamlessly, and without interruptions or being charged data fees,” says Rick Chernick, Camera Corner Connecting Point CEO. “Wireless networking allows your employees to be more productive from virtually anywhere, and it is easy to set up and maintain compared to traditional wired networks. Plus, the ease of scalability is very attractive as your business grows and your customer base expands.“

If you are wondering about virtualization and cloud infrastructure solutions, turn to CCCP as a trusted resource. CCCP uses VMware, the industry-leading virtualization software company that helps companies streamline their IT operations.

By virtualizing infrastructure – from the data center to desktops and mobile devices – VMware enables IT to deliver services from any device, anytime, anywhere. With virtualization, as a business owner you are able to run applications on fewer physical servers. CCCP can help you choose the appropriate VMware for your company by assessing your physical environment and business goals.

Whether you have servers on site or contract with an outside provider for cloud infrastructure service, your business will become more efficient. “With cloud infrastructure services, you optimize your capacity based on what you need,” Chernick says. “If your database increases in size or you plan a big sale on your e-commerce site on a particular day, with the cloud you can ask your provider for more capacity to handle that spike vs. build up our own infrastructure.”

VOIP salesIn today’s competitive business world, the work rarely ends at 5 p.m. and you want to keep up with that regardless of your location. Voice over Internet Protocol (VoIP) can help you conduct business no matter where you are by allowing you to make voice calls via broadband Internet vs. an analog phone line.

“VoIP allows your employees to increase productivity by tapping into features like instant messaging, voicemail on e-mail, and communication manager. You may never have to touch the buttons on your phone again,” Chernick says. “Perhaps as important, however, is that you can significantly reduce your telecommunications costs by making adds, moves and changes yourself instead of waiting for the phone company to get around to them and charging ridiculous fees. A solid, unified communications strategy using a pure VoIP solution helps ensure your employees are working at peak efficiency.”

For more information about wireless networking, virtualization or VoIP sales, contact CCCP at 920-438-0337 or visit them on the web at cccp.com.